Thank you for choosing our online learning products. We strive to provide high-quality educational content to help you succeed in the world of digital advertising. Please take a moment to review our Refund and Returns Policy.
1. Refund Eligibility
We offer a 14-day refund policy for all courses, webinars, and masterclasses purchased from our platform. If you are not satisfied with your purchase, you can request a full refund within 14 days from the date of purchase.
To be eligible for a refund:
- You must request the refund within 14 days of purchase.
- You must have completed less than 20% of the course content (or attended no more than 20% of a live webinar/masterclass).
- Refund requests must be made through our support email or contact form.
2. How to Request a Refund
To initiate a refund, please send an email to our support team at info@diassapromo.life or fill out the contact form on our website. In your message, please include the following:
- Your order number
- The name of the product purchased
- A brief description of why you are requesting a refund
Once your refund request is received, our team will review it and respond within 5 business days. If your request meets the criteria, the refund will be processed to your original method of payment.
3. Exceptions to the Refund Policy
Please note that we cannot offer refunds in the following cases:
- If you have completed more than 20% of the course or attended a significant portion of a webinar/masterclass.
- If the course is part of a special promotion, discount, or offer with no refund eligibility.
- If you have accessed any downloadable materials provided as part of the product (e.g., templates, worksheets, guides).
4. Non-refundable Products
Certain products, such as ebooks, templates, or any services not directly related to a course, may not be refundable. These are clearly indicated as non-refundable at the time of purchase.
5. Transfer of Course Access
If you have purchased a course but wish to transfer the access to another person, please contact our support team. In some cases, we may offer the option to transfer access to a different user for a small fee.
6. Changes to the Refund and Returns Policy
We reserve the right to update or change this Refund and Returns Policy at any time. Any changes will be communicated through our website or via email.
7. Contact Us
If you have any questions about our Refund and Returns Policy, or need further assistance, please don’t hesitate to contact our support team at info@diassapromo.life. We’re here to help!